Should your purchase arrive damaged, please email us at including a description of the damage and photographic evidence. The products and packaging must be returned in an unused condition. Any product and packaging that is returned in a used condition will not be deemed faulty/damaged If you are not satisfied with your purchase please also let us know via email within 7 days from receiving goods. We will exchange/refund less shipping costs, only if products are unused and in the same condition they were sent/received.