Shipping + Returns
Shipping Policy
Free shipping on orders over $90 or a $10 flat rate on all other Australian orders. All orders are generally processed within 3-7 business days. Once shipped, please allow up to 7 business days for your order to arrive. You will receive tracking details via email once your order has been shipped. Please ensure you have correctly entered your shipping address details (house number, street name, suburb and postcode) Zenj Australia is under no obligation to provide a refund or redelivery costs if your parcel is returned to sender. We recommend keeping an eye on your tracking information to ensure you are able to follow updates from the selected Courier. Please check your junk mail for tracking information emails.
Returns Policy
Should your purchase arrive damaged, please email us at zenjaustralia@outlook.com including a description of the damage and photographic evidence. The products and packaging must be returned in an unused condition. Any product and packaging that is returned in a used condition will not be deemed faulty/damaged If you are not satisfied with your purchase please also let us know via email within 7 days from receiving goods. We will exchange/refund less shipping costs, only if products are unused and in the same condition they were sent/received.
Free shipping on orders over $90 or a $10 flat rate on all other Australian orders. All orders are generally processed within 3-7 business days. Once shipped, please allow up to 7 business days for your order to arrive. You will receive tracking details via email once your order has been shipped. Please ensure you have correctly entered your shipping address details (house number, street name, suburb and postcode) Zenj Australia is under no obligation to provide a refund or redelivery costs if your parcel is returned to sender. We recommend keeping an eye on your tracking information to ensure you are able to follow updates from the selected Courier. Please check your junk mail for tracking information emails.
Shipping rates
Standard domestic - $10 flat rate, free over $90
Express domestic - $15 flat rate
International - calculated at checkout
Returns Policy
Should your purchase arrive damaged, please email us at zenjaustralia@outlook.com including a description of the damage and photographic evidence. The products and packaging must be returned in an unused condition. Any product and packaging that is returned in a used condition will not be deemed faulty/damaged If you are not satisfied with your purchase please also let us know via email within 7 days from receiving goods. We will exchange/refund less shipping costs, only if products are unused and in the same condition they were sent/received.