FAQ
General
What types of products do you offer?
We offer a variety of home fragrance products, including:
Candles: Scented candles to create a warm and inviting ambiance.
Reed Diffusers: Continuous fragrance without the need for a flame.
Room & Linen Spray: Instantly refresh your space and linens with our delightful sprays.
Sleep Spray: A calming spray to help promote relaxation and better sleep.
Are your products eco-friendly?
Yes, we are committed to sustainability. Our products are made with natural ingredients and environmentally friendly materials whenever possible.
Candles
What are your candles made from?
Our candles are crafted from high-quality soy wax, which is a renewable resource and burns cleaner than traditional paraffin wax.
How long do your candles burn?
The burn time for our candles varies depending on the size. Typically, our candles burn between 25 to 70 hours.
Reed Diffusers
How do I use a reed diffuser?
Simply remove the cap and insert the reeds into the bottle. Flip the reeds every few days to refresh the scent.
How long do reed diffusers last?
Our reed diffusers typically last between 4 to 6 months, depending on environmental factors like room temperature and humidity.
Room & Linen Spray
Can I use the room & linen spray on all fabrics?
Our sprays are formulated to be gentle on most fabrics. However, we recommend testing on a small, inconspicuous area first.
How often should I use the room & linen spray?
Use as needed to refresh your rooms and linens. A few sprays are usually sufficient for a medium-sized room.
Sleep Spray
What makes your sleep spray effective?
Our sleep spray is infused with calming essential oils like lavender and ylang ylang, known for their relaxing properties.
How should I use the sleep spray?
Spray lightly over your pillow and bedding before going to bed. Allow a few minutes for the scent to settle before lying down.
Shipping & Returns
Do you offer international shipping?
Currently, we only ship within Australia. We are exploring options to expand our shipping range in the near future.
What is your return policy?
We accept returns within 30 days of purchase for unused and unopened products. Please contact us atzenjaustralia@outlook.comfor any assistance on damaged products or with returns.